How External Recipients View an Encrypted E-Mail

Issue/Question

How does it look when a recipient gets an encrypted e-mail?

Environment

• Microsoft Information Protection
• Outlook
• Outlook 365 (web version)

Resolution

How an external recipient views an encrypted e-mail 

• External users will receive the following e-mail. To read the encrypted message, they will click Read the message. 

• Most external users will want to select the Sign in with a One-time passcode. 

• External users will be redirected to the following page. A separate e-mail will be sent with a one-time passcode to the listed e-mail address. Keep this page open and navigate to the new e-mail. ​​​​​​​

• Open the separate e-mail containing the passcode. Copy this passcode. 

• Go back to the encrypted e-mail page to enter the passcode. Click Continue. ​​​​​​​

• External users will then be able to read the contents of the encrypted e-mail. A banner will be displayed letting external users know that the message is encrypted.