How to Power Reset your Laptop

Issue/Question

How do I power reset a HP laptop?

Environment

• HP Laptop

Additional Details

A power reset (or hard restart) clears all information from the computer's memory without erasing any personal data. Performing a power reset might fix conditions such as Windows not responding, a blank display, software freezing, keyboard stops responding, or other external devices locking up.

Resolution

• Turn off the computer.
• Remove the computer from the docking station.
• Disconnect all external connected peripheral devices such as USB storage devices, external displays, etc.
• Unplug the AC adapter from the computer.
• Press and hold the Power button for 30 seconds to reset.
• Plug the AC adapter back into the laptop, but do not connect any of the peripheral devices.
• Press the Power button to turn on the computer.
• The computer starts normally or a startup menu opens.
• If a startup menu opens, use the arrow keys to select Start Windows Normally, and then press the Enter key.
• After Windows opens, reconnect each peripheral device that was disconnected, one device at a time, until all devices are reconnected.