Managing Your YubiKey

Issue/Question

How do I manage my YubiKey? Such as resetting the pin or resetting the key back to default.

Environment

• YubiKey
• YubiKey Manager
• MFA

Resolution

• Install the YubiKey Manager software. 
• Select the Windows x64 Download. 

• You will receive a popup to start the setup of the software. Select Next.

• Leave the file location as the default location. Select Next. 

• Leave the Start Menu location as the default location. Select Install. 

• Uncheck the option Run YubiKey Manager. You need to run the software as an administrator and this option will not run it as the administrator. 
• Select Finish.

Search for YubiKey manager.

Click Run as administrator on the right side or right click on the YubiKey Manager box and select Run as administrator.

• Insert the YubiKey.

• Select FIDO2 from the application menu

• Select an Option - FIDO2 PIN or Reset. 
  • FIDO2 Pin - Will reset the pin. You must know the old pin in order to reset to a new one.
  • Reset Device - This will restore the device back to the default settings. It will no longer be associated with any accounts.

Reset Pin Option

• Select Change Pin.
• Enter your current pin and enter a new pin twice. Must be at least 6 characters long. 
• Select Change Pin. 

You will receive a confirmation message at the bottom of the YubiKey manager software.

Reset Device to Defaults

• Select Reset FIDO
• Confirm you want to reset the device by selecting YES. 

• You will need to remove and re-insert your YubiKey.

• Touch your YubiKey on the circle where it lights up. 

You will receive a confirmation message at the bottom of the YubiKey manager software.