How to Reset your Password Using SSPR

Issue/Question

I forgot my password how do I reset my password?

Environment

• Network Account
• Self-Service Password Reset (SSPR)

Resolution

• On the login prompt, select Can't access your account? or navigate to https://aka.ms/sspr or https://passwordreset.microsoftonline.com/.

• If prompted select Work or school account. 

 Note: You may only get this prompt if you select the option Can't access your account? option on the previous step. 

• Enter your Macomb Email address in the box.
• Enter the captcha.
• Click Next. 

• Select a verification method. Each method has different information required to verify. 
• If you choose:
  • Alternate email - you will be required to get a code from your alternate email (not Macomb email address) and put it in the box.
  • Text my mobile phone -  you will receive a text message with a code you will need to enter in the box.
  • Call my mobile phone -  will ask you to enter your phone number to verify then call you. When it calls, it asks you hit the pound sign (#) to verify.
  • Answer my security questions - will ask you the questions you set up in SSPR.
  • Approve a notification on my authenticator app -  will send a notification to you through the authenticator application to approve the request.
  • Enter a code from my authenticator app - you will go into the authenticator app to get a code and enter in the box. 

 Note: You may not have all methods that are set up in the below screenshot it is dependent on what you set up in your account. 

• After you verify the first method you will be required to select a second method to verify. The first method you used will no longer be available during this session.

• Enter a password in the Enter new password box. Enter the same password into the Confirm new password.
• Select Finish.

• You will receive the following message displaying Your password has been reset.