Body
Issue/Question
I forgot my password how do I reset my password?
Environment
- Network Account
- Self-Service Password Reset (SSPR)
Resolution
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=b768173d-fbf6-43dc-96a8-dd4d2b9f3097.png)
- If prompted select Work or school account.
Note: You may only get this prompt if you select the option Can't access your account? option on the previous step.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=ec21b6fb-169d-43ff-9947-281adc2e5ab3.png)
- Enter your Macomb Email address in the box.
- Enter the captcha.
- Click Next.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=d145a1cc-e0f4-4d55-a11d-7f8366c1016d.png)
- Select a verification method. Each method has different information required to verify.
- If you choose:
- Alternate email - you will be required to get a code from your alternate email (not Macomb email address) and put it in the box.
- Text my mobile phone - you will receive a text message with a code you will need to enter in the box.
- Call my mobile phone - will ask you to enter your phone number to verify then call you. When it calls, it asks you hit the pound sign (#) to verify.
- Answer my security questions - will ask you the questions you set up in SSPR.
- Approve a notification on my authenticator app - will send a notification to you through the authenticator application to approve the request.
- Enter a code from my authenticator app - you will go into the authenticator app to get a code and enter in the box.
Note: You may not have all methods that are set up in the below screenshot it is dependent on what you set up in your account.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=1acc0f3e-5d79-47ce-abd3-3d1e483da87c.png)
- After you verify the first method you will be required to select a second method to verify. The first method you used will no longer be available during this session.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=51eebe43-f1d3-4d38-906c-1c1cb9def2f0.png)
- Enter a password in the Enter new password box. Enter the same password into the Confirm new password.
- Select Finish.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=0f51dfdb-9859-4736-9bed-8f63c76df716.png)
- You will receive the following message displaying Your password has been reset.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=701feb3c-9c73-4dd9-a702-57dba77a9b38.png)