Allow Pop-up Blocker in Google Chrome for MagTek Card Readers

Issue/Question

Unable to use Magtek card reader to scan a credit card.  The scanner does not work and the pop-up window in the web browser does not appear.

Environment

• Windows
• Google Chrome

Resolution

• Open Chrome.

• Open the Chrome menu using the ellipsis (3 vertical dots) to the far right of the toolbar.
• Choose the Settings menu

• Select Privacy and Security on the right side of the page.
• Select Site Settings.

• Scroll down to the Content header, and select Pop-ups and Redirects.

• Scroll down to Customized Behaviors.
• Select Add under Allowed to Send Pop-ups and Redirects.

• Type in https://acipayonline.com and select Add.

• You can close the settings now and the browser window.  Reopen a new browser window and try the card reader again.