Body
Issue/Question
How does it look when a recipient gets an encrypted e-mail?
Environment
- Microsoft Information Protection
- Outlook
- Outlook 365 (web version)
Resolution
How an external recipient views an encrypted e-mail
- Most external users will want to select the Sign in with a One-time passcode.
- External users will be redirected to the following page. A separate e-mail will be sent with a one-time passcode to the listed e-mail address. Keep this page open and navigate to the new e-mail.
- Open the separate e-mail containing the passcode. Copy this passcode.
- Go back to the encrypted e-mail page to enter the passcode. Click Continue.
- External users will then be able to read the contents of the encrypted e-mail. A banner will be displayed letting external users know that the message is encrypted.