Body
Issue/Question
How can I change my password if I cannot log into my college-issued PC?
Note: If on-ground/connected to the network it could take up to 20 minutes to sync between the network and your computer. If off-ground you will not be able to sync the new password to your computer until you come back on campus or connect to the network.
Environment
- SSPR
- College Issued Device
Resolution
- On the login screen of the computer select Sign-in options.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=5a612401-1b0d-46f6-904e-9ac9a9b0ca2a.jpg&beidInt=228)
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=a48f872f-f134-45d7-bfeb-1e48183e6531.jpg&beidInt=228)
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=a5f4f489-230b-4249-9ba4-69223e862302.jpg&beidInt=228)
- You will be prompted to enter your email address.
- Click Next.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=6c664904-2427-468a-9d29-eee61ffa8397.jpg&beidInt=228)
- Select the drop-down to pick the method you want to verify your account. The methods available will be based on the methods you have set up in SSPR (Self-Service Password Reset). Follow the instructions to verify your account. You may be requested to approve the notification in the app or get a code and provide it on the screen.
- Click Next.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=189f7f83-5329-4a80-8f80-6ba98aa23ce5.jpg&beidInt=228)
- Once you have completed verifying your account you will be prompted to set a new password.
- Password must be 12 characters
- Password cannot contain the user name
- Must contain characters from three of the four following categories:
- Uppercase letters
- Lowercase letters
- Number (0 through 9)
- Non-alphanumeric characters (special characters): a space and (~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/)
- Click Next.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=0285a6f9-b6ae-47a0-840d-b53324a84dad.jpg&beidInt=228)
Note: If on-ground/connected to the network it could take up to 20 minutes to sync between the network and your computer. If off-ground you will not be able to sync the new password to your computer until you come back on campus or connect to the network.