Body
Issue/Question
My Webex phone says disconnected, how do I fix the phone so I can make calls?
Environment
Additional Details
If you have changed your password recently you will have to update your password in Webex.
Resolution
- Open Webex.
- Navigate to the Phone Settings. There are two ways to get to the settings:
| Open Settings from the Option at the Bottom of the Screen |
Open Settings from the Menu Under the Initials |
- At the bottom of the screen, there should be an option that displays Open Settings.
- Click Open Settings.
|
- Click your Initials in the top left side
|
- In the Phone Services menu, log in with your Network/MyMacomb username and password.
- Click Sign In.
Note: Please only enter your username without the @macomb.edu at the end.
- Once you have signed in, You may get a message about Emergency Calling Notification. Click OK.
- You will then be brought back to the Phone services page, you will see a confirmation saying Phone service connected.
- Click Save.
- You are now ready to use your Webex phone.