Body
Issue/Question
What are some troubleshooting steps I can take for my Microsoft Authenticator app if it's having issues?
Environment
- Microsoft Authenticator app
- Multi-Factor Authentication Methods
Resolution
Method 1: Update The App
- Launch the Google Play Store or the iOS App Store to check if a newer version is available.
- If an update for the app is available, tap the Update button to install the update.
Method 2: Force Close and Reopen the App
Android:
- Long-press on the app icon and tap the 'i' icon from the resulting menu.
- Tap the Force stop option at the bottom-right corner.
iPhone:
- Swipe up from the bottom of the screen to access the app switcher.
- Locate the Microsoft Authenticator card and swipe upwards to close the app.
- Reopen the app on your phone and check if it works fine.
Method 3: Remove and Re-Add Your Accounts
- Open the Microsoft Authenticator app on your phone.
- Select the problematic account from the list.
- Tap the gear icon in the top right corner and select Remove Account.
- Select Remove Account to confirm.
- Tap the plus icon at the top and follow the on-screen prompts to add your account again.
Method 4: Enable Notification Permission for Microsoft Authenticator
Android:
- Long-press on the Microsoft Authenticator app icon and tap the ‘i’ info icon from the menu that pops open
- Tap on Notifications and enable the toggle next to Allow notifications in the following menu.
iPhone:
- Open the Settings app on your iPhone.
- Scroll down to tap on Authenticator.
- Tap on Notifications and enable the toggle next to Allow Notifications.
Method 5: Enable Automatic Date and Time
Android:
- Open the Settings app on your phone and go to General management.
- Tap on Date and time and enable the toggle next to ‘Automatic date and time.’
iPhone:
- Launch the Settings app on your iPhone and navigate to General.
- Tap on Date & Time.
- Toggle on the switch next to Set Automatically.
Method 6: Turn Off Battery Optimization for the App (Android Only)
- Open the Microsoft Authenticator app on your phone. Tap the three-dot menu icon in the top right corner and select ‘Turn off battery optimization.’
- Select Allow to confirm.
Method 7: Clear App Cache (Android Only)
- Long-press on the Microsoft Authenticator app icon and tap the info icon from the menu that pops open.
- Go to Storage and tap the Clear cache option.