Body
Issue/Question
How do I request access to Macomb systems included Email, MyMacomb, Self-Service, Colleague, VPN, and all other services requiring a Macomb email address & password to sign-in while I'm outside of USA and Canada?
Environment
- Request Temporary Systems Access During International Travel Form
- Macomb Systems that use a Macomb email address & password to sign-in
Resolution
To request access to Macomb systems that require a Macomb email address and password you will need to fill out this form before you leave on your trip: Request Temporary Systems Access During International Travel Form.
Note: If you are unable to fill out the form before your trip you can contact the Service Desk or Student Tech Support lines for assistance. They will verify your identity before they can assist.
Form Instructions:
- Select Up to 5 Countries:
Choose 1–5 countries where you want to allow access.
- Select Start and End Dates:
Select a start and end date for temporary systems access. Note: End date must be between 1 and 90 days after start date.
- If greater than 90 days please contact the Service Desk at 586-445-7156, or if a student, please contact the Student Tech Support at 586-445-7999 option 8 and then option 1.
- An email detailing the status of your request will be sent to your macomb.edu inbox as soon as your request has been processed, and again upon activation and expiration on the selected start and end dates.
Important Information:
- Systems access will only be available from the selected countries and only during the selected dates.
- You may have only one active or pending request at a time.
- Requests are processed every 3 hours, starting at midnight, Eastern Standard Time.
- To make changes to your request, submit a new request using this form.
- Submitting a new request will cancel your previous request.
- There is no need to cancel a request if your travel plans are canceled.
FAQ
How will I know my request has been accepted?
You will receive an email at your Macomb email address confirming that your request has been accepted. You will also receive a notification once the request has expired.
What if I need to make a change to my request?
You can submit a new request at any time. Submitting a new request will automatically overwrite the previous one, as only one active request is allowed. You will receive an email confirming that the prior request has been cancelled.
How long will it take to receive access?
Requests are processed every three hours.
I received a rejection email because my requested timeframe exceeds 90 days. What should I do if I need more than 90 days?
If you require access beyond 90 days, please contact the Service Desk at 586-445-7156.
Students may contact Student Tech Support at 586-445-7999 (option 8, then option 1).
Can I search for a country in the drop-down list?
At this time, the country field does not support search functionality. You will need to scroll through the list to locate your country.
This list is a standard Microsoft-delivered component that updates automatically and cannot be modified by the College. Because Microsoft identifies countries by two‑character country codes, both the codes and names must be included. All available locations are included except those designated as high‑risk.
What if I am a Workforce & Continuing Education, F1‑Visa, or military student?
Workforce & Continuing Education, F1‑Visa, and military students are currently exempt from this restriction. These students do not need to complete the form when accessing from outside the United States or Canada.
What if I have already left the country and cannot complete the form?
If you are unable to complete the form prior to traveling, you may contact the Service Desk or Student Tech Support for assistance. Your identity will be verified before support can be provided.
- Staff: 586-445-7156
- Students: 586-445-7999 (option 8, then option 1)
I am no longer traveling, do I need to cancel my request?
No, you do not need to cancel your request.