Body
Issue/Question
- Outlook desktop client will not update new emails
- The most common cause of this issue is a temporary loss of network connectivity. It is also possible that your password needs to be updated if it has been changed recently.
Environment
Resolution
If you have changed your password recently:
- Close and Reopen Outlook, you will be prompted for your new password.
If you have not changed your password recently:
- Verify that you have an active internet connection
- Verify that Outlook's connection status is Connected to: Microsoft Exchange
- If you have an internet connection but Outlook's status is Not Connected this is an issue that usually resolves itself.
- If the problem persists for more than 30 minutes, please submit a ticket or call the Service Desk at 586-445-7156.
- You can use Outlook for the web to check your e-mail while waiting for Outlook to reconnect.
- If the status is Connected to: Microsoft Exchange and you are not receiving e-mails:
- Open the Send/Receive section of the toolbar and click Send/Receive All Folders
- Close & Reopen Outlook
- Restart Your Computer