Body
Issue/Question
When I try to log into a computer I get the error message:
The computer is locked. Only the logged on user can unlock the computer.
Environment
- Windows 7
- Windows 10
- College Owned Machine
Resolution
Method 1
- Have the user that locked the computer log in.
- After they have logged in, they can go to the Start menu
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=07abb28e-7859-4ee8-87cb-be04d9dae0f9.jpg)
- Click on the Account menu
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=7b203213-f988-4e2b-9736-0784b2d0c30f.jpg)
- Select Switch Account.
- Another user can now log in with their credentials.
Method 2
The computer can be manually restarted and this will clear out any users currently logged in.
- Hold the power button down for 10 seconds or until the computer shuts down.