Steps When your Computer is Ready for an Upgrade

Issue/Question

What is the process when my computer is ready for an upgrade?

Environment

• Windows

Resolution

A technician will reach out to you individually or on a department-wide basis.  If you are being upgraded as a department a technician will schedule a walkthrough to discuss timing and the computers being upgraded. 

Once you have been contacted, the technicians will communicate with you to find out your availability for the upgrade. You will need to back up all your data including any favorites from your browsers. We suggest you backup your documents and favorites to OneDrive or your department network drive. Below is some documentation on how to back up your files and favorites. 

• How to access your Macomb OneDrive for Windows 10: https://service.macomb.edu/TDClient/KB/ArticleDet?ID=42998
• How to back up your files in bulk: https://service.macomb.edu/TDClient/KB/ArticleDet?ID=87171
• How to back up Chrome favorites: https://service.macomb.edu/TDClient/KB/ArticleDet?ID=87443
• How to back up Internet Explorer favorites: https://service.macomb.edu/TDClient/KB/ArticleDet?ID=41545

If you have any additional questions please contact the Service Desk at (586) 445-7156 or *1 from any campus phone.