How to Make a TeamDynamix Knowledge Base Article

Body

Issue/Question

How do I make a knowledge base article in the TeamDynamix portal?

Environment

  • TeamDynamix

Resolution

  • Navigate to the TeamDynamix Portal. 
Direct Link to TeamDynamix Knowledge Base Navigate from service.macomb.edu
Visit the following link: knowledge base

  • Select Knowledge Base in the top menu.

  • Sign in to the TeamDynamix portal, if necessary.

 

 

  • Select New Article on the right side. 

 

  • Category: Fill out the Category base on the article. 
  • Order: Leave as the default.
  • Subject: This will be the title of the knowledge base article. 

 

  • Template: Select the body template dependent on the article. 
  • Body: After you select the template fill out the information under the headers. 

 Note: For any process flows please select the Process Flows Template. All other knowledge base articles should use the Body Template. 

 

  • Article Summary: Fill out a brief summary. This will be displayed on the knowledge base article page. 
  • Tags: Fill out any Tags that would help search for the article. Please be careful of misspellings as those tags will go into a shared database. 
  • Notify Owner of Feedback: Check off Notify Owner on Feedback so that if someone finds the article helpful or unhelpful we see the feedback. 
  • Tech Comments: If you want to include any information that only a technician can see. 
  • Click Save. 

 

  • You will be taken to a preview window. If you want to submit the article for approval select Submit Article. If you need to edit the article select Edit Article. 

 Note: Once you submit the article for review you will no longer be able to edit the article. The Service Desk will have to unsubmit the article to edit. 

 

Details

Details

Article ID: 147740
Created
Fri 11/11/22 2:34 PM
Modified
Thu 11/17/22 11:23 AM