How to Make a TeamDynamix Knowledge Base Article

This article provides step-by-step instructions for creating a knowledge base article within TeamDynamix.

Issue/Question

How do I make a knowledge base article in the TeamDynamix portal?

Environment

• TeamDynamix

Resolution

• Navigate to the TeamDynamix Portal. 

• Sign in to the TeamDynamix portal, if necessary.

 

• Select the New Article button on the right side. 

 

• Category: Fill out the Category base on the article. 
• Order: Leave as the default.
• Subject: This will be the title of the knowledge base article. 

 

• Template: Select the body template dependent on the article. 
• Body: After selecting the template fill out the information under the headers. 

 Note: For any process flows please select the Process Flows Template. All other knowledge base articles should use the Body Template. 

 

• Article Summary: Fill out a brief summary. This will be displayed on the knowledge base article page. 
• Tags: Fill out any Tags that would help search for the article. Please be careful of misspellings as those tags will go into a shared database. 
• Notify Owner of Feedback: Check off Notify Owner on Feedback so that if someone finds the article helpful or unhelpful we see the feedback. 
• Tech Comments: If you want to include any information that only a technician can see. 
• Click Save. 

 

• Once completed, the article will be shown in a preview window. If the article is ready to be submitted and reviewed for approval, select the Submit Article button. If the article still needs to be edited select the Edit Article button. 

 Note: Once the article is submitted for review, it will no longer be editable. If further edits are needed, the Service Desk will need to unsubmit the article.

 

• If assistance is needed please contact the Service Desk at 586-445-7156 or servicedesk@macomb.edu.