Knowledge Base

Categories (12)

Accounts & Access

Help Articles related to managing your password, MyMacomb account, system access, and network share drive requests.
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Canvas

Support for Faculty & Student use of Canvas LMS at Macomb.
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Network & Wireless

Support for College wireless & wired connections.
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Classroom & Computer Lab Support

Help articles related to hardware or software in computer labs & mediated rooms, AV reservations, etc.
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Hardware, Software, & Printing

Help articles related to troubleshooting problems with college desktops, laptops, & printers in your office.
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Communications & Collaborations

Help articles related to email and calendar, telephones and voicemail, web content, file sharing & Digital Signage.
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Information Security

Security, data integrity and compliance for institutional activities, including antivirus.
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Enterprise Applications & Related Services

Help articles related to business applications (Colleague UI, BI, Recruit, EMS, etc.) & reporting.
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Service Portal/TeamDynamix

Articles relating to the TeamDynamix ticketing application.
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Process Flows - CIT

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Staff & Student Resources

Support for services available to active employees & currently enrolled students.
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Process Flows - HR

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Articles (3)

New Employee Forms

Process Optimization Handbook

Returning to Work