Student Technical Support

You will find everything you need to help access your MyMacomb account.  If you encounter problems accessing your account please use the contact information on the left to speak with one of our staff for assistance.


What is my User ID?

For students who are not employed by Macomb, your User ID is the same as your student ID number.  Your User ID can be found on the top of your admissions email or letter, Macomb One Card or your financial statement.  

You need to activate you're My Macomb account to access your student email account. To learn more about activating your My Macomb account click here.

I am trying to activate my account and I get an Error message:

If you have activated your account previously, you will need to use the 'Forgot My Password' button to log in.

I forgot my password:

If you need your password reset visit https://aka.ms/sspr. To learn more about the steps to reset your password please visit the following knowledge base article: How to reset your password using SSPR.  If you have any issues please call the student tech support a call at 586-445-7999 option 8 and then option 1. You will need to have your full name, student ID, year of birth, and last two digits of your social security number to have a temporary access pass assigned to you. 

I don't know my security questions:

If you forget your security questions contact the Student Technology Service Desk.  You will be provided a temporary access pass.  

How often do I need to change my password?

Passwords expire automatically after 365 days.  We suggest you change your password every semester.

I am an Employee/ Former Employee at MCC and need assistance:

Current employees must contact the IT Service Desk.

Former Employees may have trouble logging in.  Contact the Records & Registration Office and inform the representative that you were a former employee. 

How do I access my course on Canvas?

To login to either Canvas, you use the same username and password as your My Macomb credentials. The Canvas login page is https://online.macomb.edu. If you have more detailed questions about online learning at Macomb, please visit http://macomb.edu/online.

Browser Issues, Safari, or Firefox:

Edge and Chrome are the only browsers fully compatible with My Macomb and all of its applications.  If you are using a mobile device or tablet it is suggested that you attempt logging in on a PC. 

 

Contact Us

MyMacomb Help

Phone: 586-445-7999 (select option 8)
Email: Student Tech Support
Support Hours: 
 

Monday - Thursday: 8:00am - 7:00pm
Friday: 8:00am - 5:00pm

Canvas Help

Phone: 877-362-2662
Email: Online Support
Support Hours: 

Monday - Friday: 8:00am - 8:00pm
Saturday: 10:00am - 7:00pm
Sunday: Noon - 6:00pm

Links:

MyMacomb
Canvas
Password Management