Accessing VPN with GlobalProtect


How do I access VPN on the new version of GlobalProtect?


  • GlobalProtect
  • Macomb Issued Device


Method 1: Launch From System Tray

  • Select ^ next in the system tray. 

  • Click the GlobalProtect icon (gray globe with red x if disconnected and blue globe if connected) in the menu.

Method 2: Launch from Start Menu

  • Search for GlobalProtect on the bottom left in the search box. 

  • In the bottom right, the box for GlobalProtect will appear. 
  • If asking for portal type in
  • Click Connect.

  • This message will appear. Wait for the MFA Authentication window to open.

  • Login to MFA and select a MFA method.
  • Follow the instructions for MFA that is given when authenticating. Depending on which method you select or is your default is how you will verify. For example: If you select text message you will receive a text code or if you select authenticator app you will receive an approval box in the authenticator app. 

  • VPN will attempt to connect after MFA is provided by the user.

  • Once connected you will see the following.

 Note: To disconnect from VPN select Disconnect on the GlobalProtect box. 

  • This message may come up on your screen. You can exit out of it.

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Article ID: 114253
Wed 8/19/20 12:30 PM
Fri 4/12/24 2:10 PM