Accessing VPN with GlobalProtect

Issue/Question

How do I access VPN on the new version of GlobalProtect?

Environment

• GlobalProtect
• Macomb Issued Device

Resolution

Method 1: Launch From System Tray

• Select ^ next in the system tray. 

• Click the GlobalProtect icon (gray globe with red x if disconnected and blue globe if connected) in the menu.

Method 2: Launch from Start Menu

• Search for GlobalProtect on the bottom left in the search box. 

• In the bottom right, the box for GlobalProtect will appear. 
• If asking for portal type in gp.macomb.edu.
• Click Connect.

• This message will appear. Wait for the MFA Authentication window to open.

• Login to MFA and select a MFA method.
• Follow the instructions for MFA that is given when authenticating. Depending on which method you select or is your default is how you will verify. For example: If you select text message you will receive a text code or if you select authenticator app you will receive an approval box in the authenticator app. 

• VPN will attempt to connect after MFA is provided by the user.

• Once connected you will see the following.

 Note: To disconnect from VPN select Disconnect on the GlobalProtect box. 

• This message may come up on your screen. You can exit out of it.