Issue/Question
What happens when I send an e-mail containing Credit Card(s) to an e-mail address?
Environment
- Microsoft Information Protection
- Outlook
- Outlook 365 (web version)
Resolution
Expected behavior for detected Credit Card Number(s) in an e-mail sent from any Macomb e-mail address
- Outlook will block the user's attempt to send an e-mail containing one or more Credit Card Numbers.
- When writing an e-mail message that contains at least one Credit Card Number, a tool tip will appear.
Note: This example is using randomly generated test credit card data.
- If the user tries to send the e-mail with Credit Card Numbers, a pop up will appear stating that the message cannot be sent as is.
- To send the message, remove the Credit Card Number(s) in the e-mail. This includes any Credit Card Numbers in the subject, body, and attachments.
- If this message was wrongly classified, follow the steps below for manual overrides.
How to manually override a false positive Credit Card Number
- If the e-mail has been wrongly classified as having a Credit Card Number, you can report it as a false positive.
- Under the policy tip, select override.
- Once clicked, the tool tip will change to verify that it has been reported.
- Users will then be allowed to send the e-mail.
Note: IT Administrators will review reported false positives to ensure that messages are accurately and appropriately submitted.