Issue/Question
I want to locate the MAC address on a Cisco 8xxx series phone
Environment
Cisco 8xxx series phones
Resolution
If your phone is receiving power, please skip the first step!
If your phone has a blank screen and will not power on, your MAC address can be found on the underside of your phone.
- Flip the phone over, as shown in the picture below, and locate the MAC address on the right hand side.
So your phone is receiving power; please follow these steps to obtain your MAC address:
- Does your phone look like this? If so, please locate and press the settings button, found in the bottom left corner
- Now on your screen, please locate and select the tile “Admin Settings” (Usually Option 5), using the arrows and circular button found right below the screen.
- On the following screen select the first option for “Ethernet setup”
- On this final screen, item number 3 will be your MAC address
