Ticket Status Explained

Issue/Question

• What do the different TeamDynamix ticket statuses mean?

Environment

• TeamDynamix

Resolution

• New
  • Ticket is new to the system and has not be assigned
• Open
  • The ticket has been entered and assigned to the team that will provide a solution.
• In Process
  • Work is in progress on your ticket.
• Closed
  • You have confirmed your issue is resolved.
• Canceled
  • The ticket was canceled at your request.

• On Hold
  • Something is holding up work on the incident. Work will resume when the item has been resolved.

• Pending Customer Response
  • You have been contacted to obtain more information needed to finish this ticket. Check your email or the ticket feed for more information.
• Scheduled
  • The work to provide a resolution to your request has been scheduled and will occur on that date.
• Approval Pending
  • Approval is Pending from the approver.
• Not Approved
  • The approver has not approved the request.