Ticket Status Explained

Issue/Question

  • What do the different TeamDynamix ticket statuses mean?

Environment

  • TeamDynamix

Resolution

  • Open
    • The ticket has been entered and assigned to the team that will provide a solution.
  • In Process
    • Work is in progress on your ticket.
  • Closed
    • You have confirmed your issue is resolved.
  • Canceled
    • The ticket was canceled at your request.
  • On Hold
    • There is something holding up work on the incident. Work will resume when the item has been resolved.
  • Pending Customer Response
    • You have been contacted to obtain more information needed to finish this ticket. Check your email or the ticket feed for more information.
  • Scheduled
    • The work to provide a resolution to your request has been scheduled and will occur on that date. 

Details

Article ID: 40625
Created
Wed 10/11/17 1:14 PM
Modified
Thu 11/18/21 11:17 AM