Ticket Status Explained


  • What do the different TeamDynamix ticket statuses mean?


  • TeamDynamix


  • New
    • Ticket is new to the system and has not be assigned
  • Open
    • The ticket has been entered and assigned to the team that will provide a solution.
  • In Process
    • Work is in progress on your ticket.
  • Closed
    • You have confirmed your issue is resolved.
  • Canceled
    • The ticket was canceled at your request.
  • On Hold
    • Something is holding up work on the incident. Work will resume when the item has been resolved.
  • Pending Customer Response
    • You have been contacted to obtain more information needed to finish this ticket. Check your email or the ticket feed for more information.
  • Scheduled
    • The work to provide a resolution to your request has been scheduled and will occur on that date.
  • Approval Pending
    • Approval is Pending from the approver.
  • Not Approved
    • The approver has not approved the request.


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Article ID: 40625
Wed 10/11/17 1:14 PM
Tue 4/30/24 1:26 PM