Not Receiving Emails in Outlook Desktop

Issue/Question

  • Outlook desktop client will not update new emails
    • The most common cause of this issue is a temporary loss of network connectivity.  It is also possible that your password needs to be updated if it has been changed recently.

Environment

  • MCC owned computers

Resolution

If you have changed your password recently:

  • Close and Reopen Outlook, you will be prompted for your new password.

If you have not changed your password recently:

  • Verify that you have an active internet connection
  • Open the Send/Receive section of the toolbar and click Send/Receive All Folders
  • Close & Reopen Outlook
  • Restart Your Computer
  • If you have an internet connection but Outlook's status is Not Connected this is an issue that usually resolves itself. 
  • If the problem persists for more than 30 minutes, please submit a ticket or call the Service Desk at 586-445-7156. 

 Note: ​​​​​​​You can use Outlook for the web to check your e-mail while waiting for Outlook to reconnect.​​​​​​​ 

 

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