MyMacomb Orders (Print Shop Pro) Support

Issue/Question

  • Who do I contact for Support?

Environment

  • MyMacomb Orders (Print Shop Pro)

Support Details

Department Hours of Operation Department Contact
Application Login Assistance 8 am - 5 pm Carey Wellhausen  (586) 498-4179
Quick Copy Centers 7:30 am - 4:30 pm Center: (586) 286-2164    South: (586) 445-7451
Print Shop 7:30 am - 4:30 pm

Howard Reinhold (586) 445-7417

Or

 John Sternicki  (586) 445-7451
Graphics 7:30 am - 4:30 pm Ann Bentson (586) 445-7566
Mail Room 7:30 am - 4 pm Moneeb Mishack (586) 445-7197
Central Services 7:30 am - 4 pm Lisa Suminski (586) 445-7397
My Macomb Orders - email 24 x 7 mymacomborders@macomb.edu
edu Home Page 24 x 7 http://edubusinesssolutions.com/ 
edu Support  -  Phone 10:30 am - 7 pm 888-673-8424,ext. 273
edu Support  -  Online Support 24 x 7 http://edubusinesssolutions.com/edusupport/ 
Print Shop Pro  Knowledge Base 24 x 7 http://printshopprosupport.com/kb/KB.aspx

PLEASE NOTE:

  1. Calls received by the CIT Service Desk for Print Shop Pro issues will be evaluated to determine if the issue is a CIT Technical issue or Application related.
    • CIT Techincal issues will be referred internally for resolution.
    • Issues pertaining to the Print Shop Pro Application Software will be refered to the MCC Lead Department (i.e. Copy Centers, Print Shop, Graphics Department, Central Services or Mail Room) for them to coordinate resolution with edu Business Solutions, as required. 
  2. If there are any internal PSP application errors, the respective Print Sop Pro Department Lead will need to open a Service Ticket directly with edu Business Solutions.
  3. CIT will not be responsible for monitoring the PSP Application Manager Error Log, or resolving errors generated within the application.  
  4. If edu Business Solutions requires assistance from CIT to resolve an issue they may contact the CIT Service Desk for Assistance.

Details

Article ID: 58069
Created
Tue 7/24/18 10:21 AM
Modified
Wed 4/6/22 3:54 PM