Updating a Ticket on the TeamDynamix Portal

Issue/Question

How do I update a ticket?

Environment

• TeamDynamix

Resolution

• Navigate to Service.Macomb.edu.
• Select Client Portal.

• Select Sign in on from the top right. 

• Log in with your Macomb credentials.

• View your tickets (to view your tickets click the related article to the right).
• Click the title of the ticket.

Top Section: 

• Withdraw Request: Allows you to cancel the request you put in. 
• Add Attachment: Add attachment related to the ticket.
• Add Alert: You will receive an email depending on the alert options you select.
• To TDNext: Only available for technicians.

Bottom Section:

• Description: Details of the ticket
• Feed: Updates to the ticket from the technician or updates put in by you. 
• Comment: Add new details to the ticket
• Update: Allows you to update the ticket in TDNext. Only available for technicians.

• Click Comment.
• Enter your comment.
• Select the 3 blue people. This allows email notification to go to all people associated with the ticket. If this doesn't get marked the technician won't get notified. 
• Click Save.