Issue/Question
How do I update a ticket?
Environment
Resolution
- Select Sign in on from the top right.
- Log in with your Macomb credentials.
- View your tickets (to view your tickets click the related article to the right).
- Click the title of the ticket.
Top Section:
- Withdraw Request: Allows you to cancel the request you put in.
- Add Attachment: Add attachment related to the ticket.
- Add Alert: You will receive an email depending on the alert options you select.
- To TDNext: Only available for technicians.
Bottom Section:
- Description: Details of the ticket
- Feed: Updates to the ticket from the technician or updates put in by you.
- Comment: Add new details to the ticket
- Update: Allows you to update the ticket in TDNext. Only available for technicians.
- Click Comment.
- Enter your comment.
- Select the 3 blue people. This allows email notification to go to all people associated with the ticket. If this doesn't get marked the technician won't get notified.
- Click Save.
