Updating a ticket on the TeamDynamix Portal


How do I update a ticket?


  • TeamDynamix


  • Select Sign in on from the top right. 

  • Log in with your Macomb credentials.

  • View your tickets (to view your tickets click the related article to the right).
  • Click the title of the ticket.


Top Section: 

  • Withdraw Request: Allows you to cancel the request you put in. 
  • Add Attachment: Add attachment related to the ticket.
  • Add Alert: You will receive an email depending on the alert options you select.
  • To TDNext: Only available for technicians.

Bottom Section:

  • Description: Details of the ticket
  • Feed: Updates to the ticket from the technician or updates put in by you. 
  • Comment: Add new details to the ticket
  • Update: Allows you to update the ticket in TDNext. Only available for technicians.

  • Click Comment.
  • Enter your comment.
  • Select the 3 blue people. This allows email notification to go to all people associated with the ticket. If this doesn't get marked the technician won't get notified. 
  • Click Save.

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Article ID: 73022
Tue 3/5/19 1:04 PM
Mon 4/1/24 4:30 PM