Add Shared Mailbox in Outlook 365

Issue/Question

How do I open a shared mailbox in Outlook 365?

Environment

• Outlook 365 (web version)

Resolution

• Navigate to Outlook 365
• Login to your Account.
• In the folders on the left side, right click on the folders header.
• Select Add Shared Folder.

• Type in the shared mailbox name.

• Select Add.

• In your folder list on the left you will see the mailbox. To expand the folder select the arrow to the left of the mailbox.