Issue/Question
How do I make a knowledge base article in the TeamDynamix portal?
Environment
Resolution
- Navigate to the TeamDynamix Portal.
| Direct Link to TeamDynamix Knowledge Base |
Navigate from service.macomb.edu |
| Visit the following link: knowledge base |
- Select Knowledge Base in the top menu.
|
- Sign in to the TeamDynamix portal, if necessary.
- Select New Article on the right side.
- Category: Fill out the Category base on the article.
- Order: Leave as the default.
- Subject: This will be the title of the knowledge base article.
- Template: Select the body template dependent on the article.
- Body: After you select the template fill out the information under the headers.
Note: For any process flows please select the Process Flows Template. All other knowledge base articles should use the Body Template.
- Article Summary: Fill out a brief summary. This will be displayed on the knowledge base article page.
- Tags: Fill out any Tags that would help search for the article. Please be careful of misspellings as those tags will go into a shared database.
- Notify Owner of Feedback: Check off Notify Owner on Feedback so that if someone finds the article helpful or unhelpful we see the feedback.
- Tech Comments: If you want to include any information that only a technician can see.
- Click Save.
- You will be taken to a preview window. If you want to submit the article for approval select Submit Article. If you need to edit the article select Edit Article.
Note: Once you submit the article for review you will no longer be able to edit the article. The Service Desk will have to unsubmit the article to edit.
