Error When Using MFA to Sign-in to Applications (Colleague, etc) with Passwordless Authentication

Issue/Question

I received an error saying I could not sign in. 

Environment

• MFA

Additional Details

To find out more details about Passwordless authentication

• Passwordless authentication
• What authentication and verification methods are available in Microsoft Entra ID
• Enable passwordless sign-in with Microsoft Authenticator

Resolution

Some applications we use at the college do not support passwordless authentication. If you have this set up you may receive an error below. 

 Note: These steps will need to be completed before you log in for the first time in the day, in a different browser you haven't logged into, or a private/incognito browser. 

• Start the login process by entering your email address. The next screen will ask you to put a code in your authenticator app. Select Use your password instead. 
• Enter your network/MyMacomb password. 

• You will be prompted to authenticate once you have entered your password.