Error When Using MFA to Sign-in to Applications (Colleague, etc) with Passwordless Authentication

Issue/Question

I received an error saying I could not sign in. See a couple of examples below:

Environment

• MFA

Additional Details

To find out more details about Passwordless authentication

• Passwordless authentication
• What authentication and verification methods are available in Microsoft Entra ID
• Enable passwordless sign-in with Microsoft Authenticator

Resolution

Some applications we use at the college do not support passwordless authentication. If you have this set up you may receive one of the errors below. 

 Note: These steps will need to be completed before you log in for the first time in the day, in a different browser you haven't logged into, or a private/incognito browser. 

• Start the login process by entering your email address. The next screen will ask you to put a code in your authenticator app. Select Use your password instead. 
• Enter your network/MyMacomb password. 

• You will be prompted to authenticate once you have entered your password.