Can't Login to Macomb Issued Account

Issue/Question

I cannot access my Macomb issued network account.

Environment

 Single Sign On: The four resources listed below require the same credentials

• Signing in to an MCC-owned computer 
• Accessing the following MCC websites:
  • MyMacomb - my.macomb.edu 
  • Email - outlook.office365.com 
  • Canvas - online.macomb.edu

Resolution

If you are not able to access:

1. Your account is locked: The account will lockout when the incorrect user name/password is entered 10 times or tried to reset the password too many times. To have the account unlocked you will have to wait the allotted time it told you.  
2. Your credentials aren't correct:
   1. The caps lock/number lock may have been turned on resulting in you typing your credentials correctly, but still not being entered correctly. 
   2. Passwords expire - you are entering what you know to be the correct password, however, your password has expired since the last login and requires a change. Passwords expire yearly.
   3. Forgot password - For students please contact 586-445-7999 option 8 and then option 1. For staff call 586-445-7156. 
3. Staff Account Disabled: Accounts get disabled when employees are on leave (medical, other) or no longer an employee. 
4. Student Account Archived: If a student your account will be archived after 2 years of inactivity. You will need to contact Records and Registration to update your profile. You can reach them at 586-445-7999 option 4 and then option 2 or email them at records@macomb.edu.

For assistance with accounts: 

During business hours: For students, you can contact the Student Tech Support Desk at 586-445-7999 option 8 and then option 1. For staff, you can contact the Service Desk: 586 445-7156 or *1 from any on-campus phone. 

After business hours: You can reset your password using the "Forgotten Password' button on pwm.macomb.edu or aka.ms/sspr