Issue/Question
I cannot access my Macomb issued network account.
Environment
Single Sign On: The four resources listed below require the same credentials
- Signing in to an MCC-owned computer
- Accessing the following MCC websites:
- MyMacomb - my.macomb.edu
- Email - outlook.office365.com
- Canvas - online.macomb.edu
Resolution
If you are not able to access:
- Your account is locked: The account will lockout when the incorrect user name/password is entered 10 times or tried to reset the password too many times. To have the account unlocked you will have to wait the allotted time it told you.
- Your credentials aren't correct:
- The caps lock/number lock may have been turned on resulting in you typing your credentials correctly, but still not being entered correctly.
- Passwords expire - you are entering what you know to be the correct password, however, your password has expired since the last login and requires a change. Passwords expire yearly.
- Forgot password - For students please contact 586-445-7999 option 8 and then option 1. For staff call 586-445-7156.
- Staff Account Disabled: Accounts get disabled when employees are on leave (medical, other) or no longer an employee.
- Student Account Archived: If a student your account will be archived after 2 years of inactivity. You will need to contact Records and Registration to update your profile. You can reach them at 586-445-7999 option 4 and then option 2 or email them at records@macomb.edu.
For assistance with accounts:
During business hours: For students, you can contact the Student Tech Support Desk at 586-445-7999 option 8 and then option 1. For staff, you can contact the Service Desk: 586 445-7156 or *1 from any on-campus phone.
Self Service Password Reset: You can reset your password using the "Forgotten Password' button on pwm.macomb.edu or aka.ms/sspr