Not Receiving Emails in Outlook Desktop

Issue/Question

• Outlook desktop client will not update new emails
  • The most common cause of this issue is a temporary loss of network connectivity.  It is also possible that your password needs to be updated if it has been changed recently.

Environment

• MCC owned computers

Resolution

If you have changed your password recently:

• Close and Reopen Outlook, you will be prompted for your new password.

If you have not changed your password recently:

• Verify that you have an active internet connection
• Verify that Outlook's connection status is Connected to: Microsoft Exchange
  • If you have an internet connection but Outlook's status is Not Connected this is an issue that usually resolves itself. 
    • If the problem persists for more than 30 minutes, please submit a ticket or call the Service Desk at 586-445-7156.
    • You can use Outlook for the web to check your e-mail while waiting for Outlook to reconnect.
  • If the status is Connected to: Microsoft Exchange and you are not receiving e-mails:
    • Open the Send/Receive section of the toolbar and click Send/Receive All Folders
    • Close & Reopen Outlook
    • Restart Your Computer