Unlocking a Locked Computer

Issue/Question

When I try to log into a computer I get the error message:

The computer is locked. Only the logged on user can unlock the computer.

Environment

  • Windows 7
  • Windows 10
  • College Owned Machine

Resolution

Method 1

  • Have the user that locked the computer log in. 
  • After they have logged in, they can go to the Start menu 
  • Click on the Account menu

  • Select Switch Account.
  • Another user can now log in with their credentials.

 

Method 2

The computer can be manually restarted and this will clear out any users currently logged in. 

  • Hold the power button down for 10 seconds or until the computer shuts down. 

 

 

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