How to Reset your Password

password change self-service Service reset self sspr forgot

Issue/Question

I forgot my password how do I reset my password?

Environment

Network Account
Self-Service Password Reset (SSPR)

Additional Details

If you are a student and accessing your account for the first time you will need access to both the email inbox, and phone number that you submitted on your Macomb registration form to complete this process

If you do not have access to either of these, please contact Student Tech Support and let them know that you do not have access to one or both of the required contact methods.

Resolution

On the login prompt, select Can't access your account? or navigate to https://aka.ms/sspr or https://passwordreset.microsoftonline.com/.

If prompted select Work or school account.

Note: You may only get this prompt if you select the option Can't access your account? option on the previous step.

Enter your Macomb Email address in the box.
Enter the captcha.
Click Next.

Select a verification method. Each method has different information required to verify.
If you choose:
- Alternate email - you will be required to get a code from your alternate email (not Macomb email address) and put it in the box.
- Text my mobile phone - you will receive a text message with a code you will need to enter in the box.
- Call my mobile phone - will ask you to enter your phone number to verify then call you. When it calls, it asks you hit the pound sign (#) to verify.
- Answer my security questions - will ask you the questions you set up in SSPR.
- Approve a notification on my authenticator app - will send a notification to you through the authenticator application to approve the request.
- Enter a code from my authenticator app - you will go into the authenticator app to get a code and enter in the box.

Note: You may not have all methods that are set up in the below screenshot it is dependent on what you set up in your account.

After you verify the first method you will be required to select a second method to verify. The first method you used will no longer be available during this session.