Password Management

Issue/Question

Password Management Options

Environment

• Macomb

Resolution

Please review the new account management options below.

New Students: If you have recently applied and were admitted, please check your personal email for account activation instructions. It may take up to 4 hours for the instructions to be sent after the Admissions email.

I want to:

• Reset a forgotten or expired password
• Change a password that still works
• Add or update my account security and MFA options
• Lookup my Macomb email address

Password Basic Complexity Rules:

• Password must be at least 12 characters
• Password cannot contain the user name
• Must contain characters from three of the four following categories: 
  • Uppercase letters  
  • Lowercase letters  
  • Number (0 through 9) 
  • Non-alphanumeric characters (special characters): a space and (~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/)  
• Passwords expire after 365 days 

Basic Complexity Rules for Network Passwords Knowledge Base Article

MFA (Multi-Factor Authentication) is required for the above options. If you have not set up MFA for your account, you may need to reclaim your account or request a temporary access pass below.

If you cannot get into your account and the options above were not successful:

• Reclaim your account

If you cannot reclaim your account, submit a ticket to get a temporary access pass for your account:

• Request Temporary Access Pass

If you have tried these self-service options and still need assistance, please contact the Service Desk for assistance by emailing studenttechsupport@macomb.edu or calling (586)445-7999, Option 8, Option 1.