How to Reset your Password Using SSPR on a College Issued PC

Issue/Question

How can I change my password if I cannot log into my college-issued PC?

 Note: If on-ground/connected to the network it could take up to 20 minutes to sync between the network and your computer. If off-ground you will not be able to sync the new password to your computer until you come back on campus or connect to the network. 

Environment

• SSPR
• College Issued Device

Resolution

• On the login screen of the computer select Sign-in options.

• Select the Key option.

• Select Reset password.

• You will be prompted to enter your email address.
• Click Next.

• Select the drop-down to pick the method you want to verify your account. The methods available will be based on the methods you have set up in SSPR (Self-Service Password Reset). Follow the instructions to verify your account. You may be requested to approve the notification in the app or get a code and provide it on the screen. 
• Click Next.

• Once you have completed verifying your account you will be prompted to set a new password. 
  • Password must be 12 characters
  • Password cannot contain the user name
  • Must contain characters from three of the four following categories: 
    • Uppercase letters  
    • Lowercase letters  
    • Number (0 through 9) 
    • Non-alphanumeric characters (special characters): a space and (~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/)  
• Click Next.

 Note: If on-ground/connected to the network it could take up to 20 minutes to sync between the network and your computer. If off-ground you will not be able to sync the new password to your computer until you come back on campus or connect to the network.