Issue/Question
When trying to verify for RedSky (MyE911) I never received the email with my verification code.
Environment
Resolution
- In the bottom right corner of your screen, in the system tray, select the arrow pointing up.
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- In the system tray, right-click the red circle RedSky app. Then select Settings.
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Note: Other options will not be available until RedSky is configured correctly.
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- You will then see your Device registration. Verify your email address is correct and the hostname is correct.
- If either of them is incorrect, correct them on this screen.
- Click Send.
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Note: If you still didn't receive the email make sure to check your spam folder. The email address should come from verification@e911cloud.com. If you still didn't get the code submit a ticket with the Service Desk at servicedesk@macomb.edu. Please include a screenshot of the host name and email address.
- Enter the verification code into the Device registration popup box and select Verify.
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