Webex Soft-Phone Shows Disconnected

Issue/Question

My Webex phone says disconnected, how do I fix the phone so I can make calls?

Environment

  • Webex

Additional Details

If you have changed your password recently you will have to update your password in Webex. 

Resolution

  • Open Webex.
  • Navigate to the Phone Settings. There are two ways to get to the settings:
Open Settings from the Option at the Bottom of the Screen Open Settings from the Menu Under the Initials
  • At the bottom of the screen, there should be an option that displays Open Settings.
  • Click Open Settings.
  • Click your Initials in the top left side

  • Select Settings

  • Select Phone Service.
  • In the Phone Services menu, log in with your Network/MyMacomb username and password.
  • Click Sign In.

 Note: Please only enter your username without the @macomb.edu at the end. 

  • Once you have signed in, You may get a message about Emergency Calling Notification. Click OK.

  • You will then be brought back to the Phone services page, you will see a confirmation saying Phone service connected. 
  • Click Save.

  • You are now ready to use your Webex phone. 

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