Issue/Question
How do I activate my student account?
Environment
Additional Details
Note: Click Here to watch our video tutorial on how to activate your account or watch the video below.
Basic password complexity rules:
- Password cannot contain the user name and must contain characters from three of the four following categories:
- Passwords expire after 365 days
Resolution
Receiving your activation email
- When your My Macomb account is ready for use, you will receive an email from studenttechsupport@macomb.edu with the subject **Activate our Macomb Community College Electronic Account**. Below is an example of the email you will receive.
- In your personal email inbox, you should receive Account Activation Instructions..
- Copy your Macomb Email Address, and click the link in the text above it.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=1b3c3b7e-e855-4390-8c07-37aeb9e3773d.png)
- Paste your Macomb Email Address into the Microsoft Sign in window.
Note: Make sure you are not signed into any other Microsoft accounts when completing this step.
Note: Performing this step in a private browsing window such as a Chrome “Incognito window” or an Edge “InPrivate window” will start you with a fresh tab and no previous logins.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=b755ae70-1476-422e-a392-b4571cdf43ee.png)
- Paste the Temporary Password into the box.
- Click Sign in.
Note: You may check off Show Temporary Access Pass to unhide it and verify it was entered correctly.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=a5658456-fc5f-46af-9bb6-6fecbfbbf9df.png)
- Click Yes or No when prompted to stay signed in. Your selection will not affect this process.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=9e6058ee-dd78-4626-900b-99594336096b.png)
Set a Password
- On the Change password page, paste the Temporary Password from the Reclaim Account Instructions email into the Old Password field.
- Choose a new password and enter it into both the Create New Password and Confirm New Password fields.
- Click Submit.
Note: Basic password complexity rules:
- Password cannot contain the user name and must contain characters from three of the four following categories:
- Passwords expire after 365 days
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=eede11fe-54d9-4661-b4cb-99ac4c20bcab.png)
- Click Next at the More information required prompt.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=3f9f03ba-751d-4f3a-a60b-446f443371c8.png)
Enroll in Additional Verification Options
- In addition to a password, students will occasionally be prompted to further verify their identity by using one of several additional verification options.
- These methods may also be used to reset a forgotten password.
- More information on the available options can be found by visiting the What Verification Options are Available page.
- There are knowledge base articles available for each verification method:
- Students must choose at least 1 strong verification method and two total verification methods.
Note: Alternate Email is not considered a strong authentication method
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=0ada10c0-db98-426a-b496-72a86e7bb5e5.png)
Note: If you do not enroll in two verification methods at this time, you will be prompted to do so the next time you sign in.
- Once you enroll in two verification methods you will receive a success screen. Click Done.
- If you would like to change your alternate sign-in methods in the future you may do so by visiting https://mysignins.microsoft.com/security-info.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=15b955f1-50f3-4295-a285-d4e80d84b107.png)
Signing In
- Some Macomb Community College online resources may redirect you to a different Sign in page.
- You may log in on these pages with your Macomb Email Address and new Password.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=37d1a9ad-5516-4d73-8f35-270fd796d4b4.png)
If you need assistance activating your Macomb account, please reach out to the Student Tech Support by emailing studenttechsupport@macomb.edu or calling (586) 445-7999 option 8, followed by option 1.