Issue/Question
How do I set up to get a phone call for Multi-Factor Authentication?
Environment
- Multi-Factor Authentication
Additional Details
To view other methods please see the related articles on the right.
Details
Note: These directions are typical for most users, but your experience might be slightly different. Please contact the Service Desk if you need any assistance with MFA or SSPR registration.
- Enter your password and click Sign in.
- If you are prompted to stay signed in, click No.
- Click Add method, on the Security Info page.
- Select Phone from the drop-down, click Add.
- Make sure Call me is selected and enter your phone number.
- Click Next.
- Answer your phone when called. You will hear a brief automated message.
- Press the # key to verify your login attempt.
Note: Phone calls may not come from the same phone number for every verification attempt.
- Your phone is now registered. Click Done.
- Confirm your default sign-in method is set to Phone – call. To change your default method if incorrect click Change.
If you have added any other MFA or SSPR methods previously, they will all be listed here.
- Select Phone – call from the drop-down.
- Click Confirm.
You should now see Phone – call as the default sign-in method.