Issue/Question
How do I set up to get a phone call for Multi-Factor Authentication?
Environment
- Multi-Factor Authentication
Additional Details
To view other methods please see the related articles on the right.
Details
Note: These directions are typical for most users, but your experience might be slightly different. Please contact the Service Desk if you need any assistance with MFA or SSPR registration.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=7ffce677-b2d0-4dd2-9e84-f9934789cbc7.PNG)
- Enter your password and click Sign in.
- If you are prompted to stay signed in, click No.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=6e16bf73-c385-4f35-87e6-13877296104a.png)
- Click Add method, on the Security Info page.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=cc285551-c2da-4e43-a584-d0f9c34c098d.png)
- Select Phone from the drop-down, click Add.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=b3050a40-997e-4c25-8af0-0d1bc02573ce.png)
- Make sure Call me is selected and enter your phone number.
- Click Next.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=6254f507-4090-43ee-8505-362e2fcded82.png)
- Answer your phone when called. You will hear a brief automated message.
- Press the # key to verify your login attempt.
Note: Phone calls may not come from the same phone number for every verification attempt.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=5276db8b-32c0-4259-9830-b1f4af7bcfb2.jpg)
- Your phone is now registered. Click Done.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=66a233f9-49aa-4566-a3bf-5a33abece055.png)
- Confirm your default sign-in method is set to Phone – call. To change your default method if incorrect click Change.
If you have added any other MFA or SSPR methods previously, they will all be listed here.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=04eef67d-4ebc-4e8a-9d04-0ed5b0ddc45e.png)
- Select Phone – call from the drop-down.
- Click Confirm.
![](https://service.macomb.edu/TDPortal/Images/Viewer?fileName=d1da9bd9-cc3a-4eee-befd-f887d1c73371.png)
You should now see Phone – call as the default sign-in method.