Reclaim Your Macomb Student Account

Issue/Question

I’ve lost access to my student account. How do I reclaim my account?

Environment

• Macomb Student Account

Additional Details

 Note: Click Here to watch our video tutorial or watch the video below on how to reclaim your account. 

Resolution

Starting the Reclaim Account Process

• Navigate to the Reclaim your Macomb Student Account page to begin the Account Reclaim Process.
• Enter the personal email address on file with Macomb Community College.

 Note: The personal email address MUST match the one you most recently gave to the college.  For security reasons, the link to reset your account will only be emailed to the personal email address on record.

• Click Submit.

• Check the inbox of the email address entered.
• You should receive a Verification Code within a few minutes.
• Copy the provided Verification Code, then click the link in the text above it.

• Paste the Verification Code into the box, as shown below.
• Click Submit.

• Check the inbox of the email address entered previously, again. 
• You should receive Reclaim Account Instructions within a few minutes.

Reclaiming Your Macomb Student Account

• In your personal email inbox, you should receive the reclaim email shown below.
• Copy your Macomb Email Address, and click the link in the text above it.

• Paste your Macomb Email Address into the Microsoft Sign in window.

 Note: Make sure you are not signed into any other Microsoft accounts when completing this step.

 Note: Performing this step in a private browsing window such as a Chrome “Incognito window” or an Edge “InPrivate window” will start you with a fresh tab and no previous logins.

• Paste the Temporary Password into the box.
• Click Sign in.

 Note: You may check off Show Temporary Access Pass to unhide it and verify it was entered correctly.

• Click Yes or No when prompted to stay signed in. Your selection will not affect this process. 

Set a Password

• On the Change password page, paste the Temporary Password from the Reclaim Account Instructions email into the Old Password field.
• Choose a new password and enter it into both the Create New Password and Confirm New Password fields.
• Click Submit.

 Note:  Basic password complexity rules:

• Password cannot contain the user name and must contain characters from three of the four following categories: 
  • Uppercase letters  
  • Lowercase letters  
  • Number (0 through 9) 
  • Non-alphanumeric characters (special characters): a space and (~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/)  
• Passwords expire after 365 days 

• Click Next at the More information required prompt.

Enroll in Additional Verification Options

• In addition to a password, students will occasionally be prompted to further verify their identity by using one of several additional verification options.
• These methods may also be used to reset a forgotten password.
• More information on the available options can be found by visiting the What Verification Options are Available page.
• There are knowledge base articles available for each verification method:
  • Phone Call
  • SMS / Text Message
  • Mobile App – Verification Code
  • Mobile App – Push Notification

• Students must choose at least 1 strong verification method and two total verification methods.

 Note: Alternate Email is not considered a strong authentication method

 Note: If you do not enroll in two verification methods at this time, you will be prompted to do so the next time you sign in.

• Once you enroll in two verification methods you will receive a success screen. Click Done. 
• If you would like to change your alternate sign-in methods in the future you may do so by visiting https://mysignins.microsoft.com/security-info.

Signing In

• Some Macomb Community College online resources may redirect you to a different Sign in page.
• You may log in on these pages with your Macomb Email Address and new Password.

Additional Troubleshooting

I entered my personal email address but did not receive a verification code

• Check your spam folder and your deleted emails.
• Verify that your inbox is not full. If it is, clear out a few unwanted emails and submit your personal email address again.
• Macomb may not have your email address on file, or there may be a technical issue. Please reach out to Student Tech Support by emailing studenttechsupport@macomb.edu or by calling (586) 445-7999 option 8, followed by option 1.

I entered the Verification Code, but did not receive an Account Reclaim Instructions email

• Verify that there were no typing errors in the 8-digit Verification Code and submit again.
• If the issue persists, please reach out to Student Tech Support by emailing studenttechsupport@macomb.edu or by calling (586) 445-7999 option 8, followed by option 1.

I received an error email

• Please reply to the email to contact Student Tech Services, or call (586) 445-7999 option 8, followed by option 1, Please describe the steps you have taken, and provide the error code included in the email.

If you need additional assistance activating your Macomb account, please reach out to Student Tech Support by emailing studenttechsupport@macomb.edu or by calling (586) 445-7999 option 8, followed by option 1.