Helpful Information Guide for New and Existing Staff

Issue/Question

What is some helpful information for new and existing staff?

Environment

  • Macomb Community College

Information

Welcome to Macomb Community College

Welcome to Macomb Community College! Whether you’re a new hire or a seasoned staff member, this knowledge base article is here to help you navigate some of the most common questions and issues you might encounter. For new hires, we’ve also outlined a few essential steps to ensure your first day goes smoothly.

Feel free to explore and make the most of the resources available to you. We’re glad to have you on board!

Note: If you don’t have a desk phone, login credentials, or a PC, please check with your hiring manager to see if a service request has been submitted to the Service Desk. If a request has already been made or if you are missing any of these items, contact the Service Desk for assistance by dialing *1 from any on-campus telephone.

 Note: If any form submissions are missing, please ask your manager to visit the New Employee Forms. 

Beneficial Knowledge Base Articles' for New Hire and Existing Staff

Accounts & Access:

  Note: If your supervisor hasn't received your account information, please ensure they have completed the necessary Network Security Form.

Logging In: Accessing Your Device and My Macomb Account

  • To log in to your device, use your full Macomb Community College email address for the username and the password you created for your account.
  • To log in to your My Macomb account, navigate to the My Macomb website.
  • Log in using your Macomb email address (e.g., SmithJ123@macomb.edu).
    • Additional information you should keep and be aware of:
      • Employee ID: Are seven digits long (e.g., 1234567).
      • Network Log in: Beginning portion of Macomb Community College email address (e.g., SmithJ123).

Canvas:

Communications & Collaborations: 

Accessing Your Macomb Community College Email:

There are several ways to access your Macomb Community College email address:

 Note: Your email login is the same as your My Macomb login.

  • My Macomb Website: Visit the My Macomb website and click on the email icon.
  • Outlook Desktop Application: Use the Outlook desktop application, which is automatically installed on your device.
  • Microsoft Outlook Website: Go directly to the Microsoft Outlook's website. 

This email address will be used for all official communications from Macomb Community College.

Desk Phone Usage Guide:

  • Dialing Out: Dial 9 to get an outside line, or 9 followed by 1 for long-distance calls.
  • Internal Calls: Dial the last 4 digits of the phone number to reach any internal extension. For example, if the directory shows 445-7000, just dial 7000.
  • Emergency Calls: Dial 911 on any desk phone to reach Campus Police. Note that dialing 911 on your cell phone will connect you to the local police department, not Campus Police.
  • Non-Emergency Calls to College Police:
    • Center Campus: Dial #2123
    • South Campus: Dial #7135
  • Desk Phone and Voicemail Setup: For assistance with setting up your desk phone and voicemail, including having voicemails delivered to your email contact the Service Desk.
  • Contact the Service Desk: 586-445-7156 or dial *1 on your desk phone.

Enterprise Applications and Related Services:

Hardware, Software, and Printing:

Information Security: 

Network and Wireless:

Connecting to Wireless Networks: A Quick Guide

To connect to a wireless network, simply go to the WiFi settings on your phone and select the appropriate network. There are three networks to choose from:

  1. mGuest

    • “Open” (unauthenticated) access for staff, students, and visitors.
    • Optimized for non-academic use with appropriate speeds and internet resource availability.
    • Suitable for most needs, even for staff.

  2. MyMacomb

    • Authenticated access for students, faculty, and staff with personally owned devices.
    • Requires login with your Macomb network (MyMacomb portal) credentials.
    • Provides internet and Macomb resource access identical to a wired on-campus connection.
    • Offers open access to full academic content for faculty and students.

  3. mSecure

    • Automatically connects Macomb-issued laptops or tablets to the mSecure network.
    • Grants access to most of Macomb’s internal systems.

Beneficial Service Request Forms' for New Hire and Existing Staff

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